Refund Policy


Policy Purpose & E-Commerce Platform Applicable Definition

This Refund Policy is an independent official after-sales management regulation formulated for this cross-border hair styling tools and hair care discount e-commerce retail platform, standardized for all online shopping orders, global individual consumer users, platform self-operated inventory commodities and post-transaction fund settlement links. Combined with cross-border B2C e-commerce retail operation characteristics, global unified after-sales service layout, full-site discounted commodity sales mode and free global shipping service mechanism, this policy unifies return qualification audit, refund application entrance, official refund processing cycle, currency settlement standard, free return logistics rule and ineligible refund scenario standards, eliminating regional after-sales difference, artificial audit standard difference and fund settlement rule difference existing in traditional cross-border beauty e-commerce merchants.
All refund service behaviors of the platform are bound by this written official policy, adapting to the platform’s USD unified currency settlement, global equal consumer service, emotional value-oriented warm after-sales orientation and no humble customer service operation principle. This policy is publicly displayed on website independent navigation page permanently for all users to browse and check before placing orders, regarded as effective agreement terms automatically recognized by users when completing order payment and order submission. The policy covers full-link after-sales demands including commodity unsatisfactory experience, product matching expectation deviation, unopened commodity voluntary return, order error cancellation and post-return fund refund, building closed-loop standardized refund service system for vertical hair beauty cross-border e-commerce business.

Global Unified 60-Day Free Return Basic Qualification Rule

The platform implements a unified 60-calendar-day global free return window for all hair styling tool and hair care product orders worldwide, calculating the starting time uniformly from the timestamp when the logistics system marks user parcel successful sign-off. This return time limit is applicable to all global consumer regions, all order sizes, all discounted commodities under full-site 60% off activity, electric styling tool products and bottled liquid hair care series without product category differentiation and user region discrimination.
Matching the free return service right, the platform bears all cross-border return logistics fees, return parcel handling fees and overseas reverse transit fees independently for all eligible return applications within valid time window. Consumers do not need to deduct return freight, reverse logistics service charge and cross-border customs return fee from refund amount voluntarily or passively; no hidden return cost and after-sales deduction fee exist in the whole return and refund process. Combined with the platform discount retail e-commerce positioning, the platform does not set minimum order refund limit, single commodity refund threshold and repeated return account restriction for qualified after-sales demands.
Standard eligible return commodity unified criteria are clearly defined in this policy: commodities keep original factory outer packaging intact, product anti-counterfeiting sealing strip unopened, built-in product accessories, user manual and gift parts complete; liquid hair care products unused, bottle body unopened and original fragrance formula unchanged; electric hair styling tools without plug use trace, surface scratch and artificial damage; commodity no artificial breakage, man-made pollution and secondary use trace caused by user improper operation. Unused, original-packaged, intact platform discounted hair beauty commodities all meet basic free return access standards.

Official 5-10 Working Days Standard Refund Processing Cycle

This policy clarifies fixed official refund audit and fund settlement cycle: after the platform overseas return warehouse receives user returned parcels completely, completes commodity integrity inspection, return qualification verification and order information matching audit, the official financial team will finish whole refund approval, fund reconciliation and original payment path transfer within 5 to 10 unified working days. Working day calculation excludes international public holidays, financial system routine maintenance days and cross-border fund settlement off-days, no manual priority approval and fast refund paid service are provided for any user account.
The platform adopts 100% original order path refund mode uniformly for all eligible refund orders, refusing third-party cross fund transfer, offline fund transfer and cross-account fund allocation. Combined with website unified US dollar currency operation rule, all refund funds are settled in USD currency completely consistent with order checkout payment currency, without automatic exchange rate conversion, exchange rate spread deduction, cross-border fund handling fee deduction and financial service charge deduction. The final refund amount is consistent with actual user paid commodity amount after 60% off discount, without arbitrary fund truncation.
For user voluntary order cancellation applications before commodity warehouse outbound, the platform triggers direct pre-shipment refund mechanism independently. Such pre-shipment refund applications also follow unified 5-10 working days financial settlement cycle synchronously, no shortcut audit channel is opened to guarantee the standardization and fairness of global financial refund management of cross-border e-commerce platform. The front-end user order background will synchronously display real-time refund audit status, warehouse receiving status and fund settlement progress transparently.

Classification Scenarios of Eligible Platform Refund Applications

First category: Voluntary Unopened Commodity Return Refund. Users are dissatisfied with commodity style, product volume, product fragrance style and household use matching degree after receiving parcels, apply for return within 60-day valid period with unopened intact original goods, which belongs to first-class eligible refund scenario, passing audit directly with zero after-sales obstacle.
Second category: Non-human Damaged Product Quality Refund. Factory original product flaw, electric tool circuit original failure, liquid hair care product original leakage, commodity accessory missing and factory batch packaging defect detected after users receiving goods, belong to quality problem refund scenarios. The platform supports free return and full amount refund unconditionally, and bears all reverse logistics costs independently.
Third category: System Order Error Refund. Website system automatic commodity mis-delivery, order quantity system error and background order information matching error caused by platform e-commerce operation system, belong to platform-side fault refund scenarios. The platform takes full responsibility for after-sales disposal, provides free return service and fast-track audit without requiring users to bear any time cost and logistics cost.

Ineligible Refund & Return Restriction Scenarios

To maintain standardized sustainable operation of discount cross-border e-commerce platform and fair shopping rights of all global users, this policy clarifies fixed ineligible refund scenarios without flexible artificial adjustment. First, over 60-day after-sign-off return application automatically loses after-sales refund qualification; second, opened, used, artificially damaged, stained and secondary-used hair care and styling products do not support free return and full refund; third, user wrong delivery address filling, personal logistics receiving abandonment and user-initiated parcel intercept loss do not support order refund application; fourth, bundled preferential combo commodities with partial item return demands do not support split refund audit.
The platform adheres to neutral, official and standardized after-sales audit attitude, rejects emotional over-claim refund demands and unreasonable after-sales compensation applications, keeps official service tone warm and humanized without excessive compromise and humble after-sales concession, fitting the brand overall website operation tone and global premium discount retail positioning.

Refund Policy Matching Platform E-Commerce Operation Rules

All refund service links cooperate with the platform full-site 60% off permanent discount pricing, free global shipping, 1-3 day warehouse shipment and 6-12 day global logistics distribution core operation rules synchronously. Refund amount calculation takes discounted actual transaction price as the only benchmark, original commodity pre-discount marked price will not be used for fund settlement. The whole refund system docks with website user center, order management system and cross-border financial settlement system uniformly, forming standardized after-sales closed-loop management exclusive to vertical hair beauty cross-border e-commerce retail platform.