Shipping Policy


Policy Overview & Applicable Scope

This official Shipping Policy is formulated independently for the vertical hair styling tools and hair care cross-border e-commerce retail platform, applicable to all consumer orders, all platform self-operated inventory commodities, all global consumer regions, all registered user accounts and guest checkout orders generated on the e-commerce website. This policy is the only binding logistics service rule for platform order shipment, outbound arrangement, global cross-border distribution, parcel transportation cycle, shipping service welfare and logistics exception handling, covering the whole process from user order payment completion to parcel sign-off confirmation. All platform operation departments, logistics cooperative institutions, after-sales service teams and front-end shopping users shall abide by the unified policy specifications without regional differentiated revision, temporary rule adjustment and individual exception approval.
As a standardized cross-border B2C e-commerce retail platform taking professional hair styling equipment and scented hair care products as core sales commodities, we integrate global cross-border logistics resources uniformly, cancel segmented regional logistics rules, graded shipping fee standards and differentiated distribution cycle settings of traditional overseas retail merchants. This policy clarifies unified order shipment time limit, unified global estimated delivery cycle, full-site free shipping mechanism, parcel packaging specifications, logistics tracking service rules and abnormal logistics disposal standards, matching the platform’s unified US dollar settlement, global unified service and discount retail e-commerce operation positioning, realizing transparent, standardized and equal logistics service experience for all global shoppers.

Official Order Processing & Warehouse Shipment Time Standard

The platform implements unified warehouse order sorting, commodity inspection, gift matching, waterproof packaging and outbound shipment time standards for all paid confirmed orders without distinguishing consumer nationality, delivery destination, order commodity quantity, order total amount and user account level. After the consumer completes order payment successfully and the system automatically verifies payment information and order inventory matching status, the platform offline warehouse operation team will complete order system docking, commodity picking, product quality re-inspection, outer waterproof packaging, commodity accessory matching and logistics waybill binding within unified working time norms.
The official fixed shipment cycle of all platform valid orders is 1 to 3 working days after payment confirmation. Working days exclude universal international public holidays, warehouse routine inventory maintenance days and cross-border logistics official closed days, without weekend overtime shipment arrangement and priority paid expedited shipment service opening. The platform does not provide customized expedited distribution, airborne logistics upgrade and regional fast lane logistics paid upgrade services for any user orders, and rejects all user individual requests for shortening shipment cycle and accelerating parcel outbound progress to maintain the fairness of global order arrangement mechanism.
For individual orders encountering temporary inventory adjustment, commodity batch quality spot check and warehouse routine arrangement, the system will automatically send standardized order logistics reminder to user front end, and the maximum delayed outbound time will not exceed 1 additional working day on the basis of original 1-3 day shipment standard. The platform will not cancel eligible paid orders actively due to conventional warehouse arrangement and logistics scheduling, and all delayed outbound orders still follow subsequent unified global cross-border distribution cycle and free shipping service rules completely.

Global Unified Parcel Distribution Cycle Standard

Combined with cross-border international transit, overseas customs unified clearance, terminal local last-mile distribution and global logistics network operation characteristics, the platform unifies the estimated whole-process delivery time of all outbound global orders as 6 to 12 working days uniformly, applicable to all overseas delivery countries and regions covered by platform logistics channels. This delivery cycle covers international ocean and air combined transit time, unified overseas customs batch clearance time, regional logistics transfer time and local terminal home distribution time, which is the official standard logistics time announced by the e-commerce platform to all global consumers.
The platform abandons differentiated time declaration of domestic transit cycle and overseas distribution cycle, and does not split logistics time into multi-stage display on website front end. All order pages, shopping announcement modules and commodity detail pages adopt unified 6-12 working days delivery description uniformly to unify user shopping cognition. Under normal international logistics operation, routine customs inspection and conventional regional transportation environment, over 95% of platform orders will complete user sign-off within the official standard delivery cycle range, conforming to cross-border hair beauty e-commerce retail industry average logistics operation level.
The platform does not promise fixed single-day arrival effect and ultra-fast arrival service, and will not set virtual fast logistics label for marketing promotion. For extreme uncontrollable factors including international logistics route temporary adjustment, regional customs random intensified inspection, extreme bad weather and regional traffic emergency control causing slight cycle fluctuation, the platform will update public logistics bulletin uniformly on home page without one-to-one user notification and individual order compensation processing.

Full-Site Global Free Shipping Official Mechanism

This e-commerce platform launches permanent full-site free global shipping service as core platform welfare, incorporated into formal binding Shipping Policy, without time limit, activity period limit and hidden cancellation risk. The free shipping service covers all self-operated hair styling tool commodities, all categories of scented hair care products, all bundled combo goods and platform exclusive discount limited products on the website, with no commodity category exclusion and inventory goods restriction.
In terms of user order threshold restriction, the platform cancels minimum order amount limit, minimum commodity quantity limit and member identity limit for free shipping welfare. Guest checkout users, ordinary registered users and long-term repeat consumption users can all enjoy zero shipping fee service synchronously; users do not need to reach consumption quota, purchase matched accessories or activate platform member rights to unlock free global shipping privilege. Meanwhile, the policy covers all global delivery regions opened by the platform, no remote region surcharge, overseas remote area logistics surcharge and island area distribution extra fee will be generated arbitrarily.
All cross-border basic freight, international transit handling fee, overseas customs basic declaration fee, overseas terminal distribution service fee and parcel basic packaging logistics cost are independently borne by the e-commerce platform operation side. The platform does not add any logistics-related hidden charge, service fee and operation fee on order settlement page. All order checkout amount only contains commodity original discounted selling price calculated under 60% off full-site discount rule, realizing real zero shipping fee consumption for global cross-border shoppers.

Parcel Packaging & Logistics Tracking Service Rules

Aiming at the product characteristics of electric hair styling tools, glass bottled hair care essence, liquid shampoo and conditioner products, the platform formulates exclusive cross-border anti-collision, leak-proof and pressure-resistant packaging standards for hair beauty commodities. All liquid hair care goods adopt inner sealing anti-leak process and outer foam buffer packaging; precision electric styling tools adopt shockproof cotton fixed packaging and carton outer waterproof wrapping to reduce parcel damage, liquid leakage and product scratch risks during long-distance cross-border transportation.
After order warehouse outbound completes, the system automatically generates official global logistics tracking number matched with cross-border logistics carrier, and synchronizes tracking code to user order background page in real time. Users can check parcel outbound status, international transit progress, customs clearance progress and local distribution progress through background built-in tracking entrance free of charge. The platform provides free whole-process logistics tracking service for all orders without paid tracking upgrade service and tracking data query fee.

Logistics Abnormality & Policy Boundary Explanation

This Shipping Policy only governs platform active shipment, freight bearing and distribution cycle service behaviors. The platform is not responsible for logistics delay caused by force majeure factors, user reserved wrong delivery address, user delayed parcel sign-off and recipient contact failure. The platform does not support logistics address free modification after order outbound, cross-border parcel return midway and logistics carrier designated requirements. All logistics service contents are executed in accordance with the unified policy, matching the standardized operation rhythm of vertical cross-border hair beauty discount e-commerce platform.